Latest incidents
This month
Rankings are based only on submitted passenger reports. See the full methodology.
How it works
Every report is reviewed by moderators before it counts toward rankings. Heavier issues carry larger deductions.
The flight was called off before departure.
You had a valid ticket but were not allowed to board, often because the flight was oversold.
The airline let you fly to a country where you were then refused entry — they should have stopped you at check-in.
Your checked bag never arrived and is still missing.
Your bag was late and the airline never delivered it to you as promised.
Your bag arrived broken, torn or with damaged contents.
During a stopover or layover you were left without meals, hotel, information or help.
The flight departed or arrived much later than scheduled.
The airline refused, delayed or ignored a refund you were owed.
Staff were rude, unhelpful, or unreachable when you needed assistance.
Any other issue that doesn't fit the categories above.
A public record for passengers — and tools for the people who work in the industry.